Goodwill South Florida gladly accepts cash, MasterCard, Visa, American Express, and Discover cards for payment.

Return Policy

All donated clothing, shoes and electronics may be returned to the original purchase location for store credit within seven (7) days of purchase.

• In-store credit will be issued, no cash or credit card refunds are permitted.
• The original sales receipt is required as proof of purchase at the time of the return.
• Packaged items must be returned in their original packaging.
• Store credit can only be redeemed at the store where it was issued within 30 days of the issue date.

Please note, the following items are Non-returnable:

Furniture, New Goods, Media (Records, Tapes, DVDs, CDs, cassettes, LPs), Books, Ink, Item marked As-Is, seasonal items (Halloween, Christmas), and toys.

Helping our Customers

• A Goodwill associate will be happy to help you load any purchases into your vehicle.
  • *Please note: We can help you load purchases only if the purchase can be safely transported in your vehicle.
  • For example, Goodwill cannot help you tie an item to the roof of your car or load an item that will be sticking out of a window or trunk.
• Goodwill is not liable for any damage or injury that results from the loading or transportation of your purchase.
• Delivery of furniture that is purchased is not available.
• All furniture purchases must be picked up within 24 hours. If a customer does not return within 24 hours of the purchase the furniture will be returned to the sales floor and offered for sale.
• Store credit will be given to the purchaser of the merchandise if they return after the 24 hours hold period and the item has been resold.

Pricing and Discounting Policy

We make every effort to price our merchandise competitively. The store Manager On Duty (MOD) is not allowed to approve discounts, or change prices without authorized from the Store Manager. Items that have had the colored plastic marker or price removed will be removed from the sales floor for repricing.

Discounts cannot be combined. The “color of the week” sale offers our customers the highest discount of 50% off the item, so be sure to look for signs in the store to identify the discounted items.

Merchandise cannot be held unless a customer is actively shopping in the store. Under this circumstance, items can be held at the cash wrap. If the customer discontinues shopping and leaves the store, the items will be returned to the sales floor.